Understand prohibited and restricted business categories and jurisdictions, outlining extra due diligence requirements and approval limits.
This document was previously known as "Ethical instructions for Partners, including Prohibited and Restricted segments".
The below businesses are either prohibited or restricted to use Klarna’s services. Any business using Klarna’s services and operating in a restricted segment listed below shall comply with the requirements outlined by Klarna.
In addition, businesses using Klarna’s services are at all times responsible for adhering to local legislation in all markets where they operate. This, for example, includes adherence to local consumer protection laws as well as to age requirements, product restrictions and payment method limitations.
Violation of these terms may result in the suspension or termination of Klarna’s services, depending on the severity of the breach.
The lists with items in the tables below are not exhaustive, hence Klarna may in sole discretion decide on businesses, concepts, products and services that are not allowed to process via Klarna’s services. The assessment of prohibited and restricted businesses is based on:
None of the prohibited items or services listed below can be processed using Klarna’s services. The following list is not exhaustive but outlines the types of businesses prohibited by Klarna.
Category
Description
Abuse of Klarna's services
Content, products, marketing or services encouraging or in other ways inappropriately related to hate, violence, racism or discrimination.
Products, services or practices which are intended to cause danger, injury or suffering to humans or animals.
Trade with protected animals or plants or products originating from protected animals or plants.
Adult
Prostitution and escort services, sexually oriented massage parlors.
Products or services (including images and marketing) related to pedophelia, non-consensual sexual behavior, sexual exploitation of a minor, non-consensual. mutilation of a person or body part
Products related to bestiality, zoophelia, incest and prostitution.
Deceptive or unfair marketing
Practices misleading or deceiving consumers or discarding or avoiding consumer protection laws.
Illegal pyramid type schemes for marketing, distribution and sales.
Drugs and illegally derived substances and products
Illegal drugs and substances (or substitutes to such).
Illegal Products or services associated with illegal drugs.
Substances designed to mimic illegal drugs.
Financial and legal services
Financial services provided without appropriate licenses as required by law.
High risk securities, share dealing services ('Tipser'), Short term payday loans, tax evasion services, timeshares.
Gambling
Gambling, betting or lotteries provided without appropriate license, as required by law.
Illegal products or services
Counterfeit products and illegally acquired goods, including copyright infringements, services designed to promote infringements of intellectual property rights, e.g. by bonus programs for uploading unauthorized digital content and unauthorized file sharing or streaming, unlicensed copies.
Goods and services, or marketing of such, violating any law.
Orders, services and practices that relate to any form of illegal activity, including without limitation, money laundering, terrorist financing, human trafficking, political corruption, vat fraud, tax evasion and illegal wildlife trafficking.
Illegal business methods, practices, products or services.
Practices misleading or deceiving consumers or discarding or avoiding consumer protection laws.
Practices or methods constituting acts of modern slavery in any part of a business or its supply chains. Such practices or methods include any deprivation of a person’s liberty in order to exploit them for personal or commercial gain.
Products and services provided without license as required by law.
Sanctioned goods or services, or goods or services originating from sanctioned countries or individuals, including travel to and accommodation in countries subject to sanctions.
Sale of age restricted services or products, including alcohol, E-cigarettes, tobacco and tobacco substitutes to minors.
Klarna's services may not be used by businesses registered or operating in some jurisdictions. Additionally, Klarna's services may not be used to process payments for:
the sale of goods or services that are shipped from prohibited regions.
the purchase of goods that would be shipped to consumers with a billing or shipping address in prohibited regions.
transactions that involve travel to these regions.
ProhibitedJurisdictions and Regions
Afghanistan
Belarus
Central African Republic
Crimea (Ukraine Occupied Territory)
Cuba
Democratic Republic of the Congo
Donetsk Region (Ukraine Occupied Territory)
Guinea
Guinea Bissau
Haiti
Iran
Iraq
Kherson Region (Ukraine Occupied Territory)
Korea, North (Democratic People's Republic of Korea)
The section below outlines jurisdictions and regions classified as restricted by Klarna. This applies to businesses registered or operating in the list below. While these jurisdictions and regions are not prohibited, they may be subject to additional due diligence before being approved to use Klarna's services. Any approval granted may be modified or revoked at Klarna’s discretion.
The section below outlines goods and services classified as restricted businesses by Klarna. While these businesses are not prohibited, they may be subject to additional due diligence—including license verification, compliance checks, and an in-depth assessment of their business model—before being approved to use Klarna's services. Any approval granted applies to specific businesses and may be modified or revoked at Klarna’s discretion.
Category
Goods and services
Adult
Adult, sexual or pornographic products and services, including live web cameras.
Services including sex chat lines/chat rooms, streaming services.
