Klarna Partner Portal overview
Sign in to the Klarna Partner Portal with the login your Acquiring Partner sets up for you, and find your way around its apps.
4 min read
When you integrate with Klarna through Worldpay, your payments are processed and settled by Worldpay. You use the Klarna Partner Portal to manage the Klarna features that sit outside Worldpay's platform: disputes, conversion features, your Brand in the Klarna app, users, and credentials.
Your apps depend on your agreement
The apps you see depend on the agreement between Worldpay and Klarna. For example, dispute management may not be available to you.
Access the portal
Worldpay invites you to the Klarna Partner Portal with your email address, and you sign in with your own Klarna Partner Portal login.
- 1.Open the invitation email from Klarna and activate your account.
- 2.Set your password and two-factor authentication.
- 3.Sign in at portal.klarna.com whenever you need to.
If the activation link has expired, select Forgot your password on the login page to get a new one.
Worldpay chooses which accounts you can access and your role in each. See Users and access.
How the portal is organized
- Account selector: shows the account you're working in. Every app shows data for this account. See Accounts and account selector.
- Portal Home: shortcuts to every app available for the selected account.
- Disputes: respond to customer disputes. See Payments and disputes.
- Conversion features: apps to set up conversion features. See Conversion features.
- User manager, Support, Settings, and Klarna Docs: separate from the other apps. See Users and access and Settings.
- Account details: shows the name and reference of the selected account. Open it to copy your Partner Account and Payment Account IDs.
- Notifications: to-dos such as disputes to answer, plus announcements and invitations to new accounts.
- Profile menu: update your name, language, and security settings, or log out.
- Get support: opens the help panel with articles and a chat.
Apps
| App | What it's for |
|---|---|
| Portal Home | Shortcuts to your apps |
| Disputes | Respond to disputes before their deadline |
| Set up conversion features | Install conversion features with a plugin or the Klarna SDK |
| On-site messaging | Install and customize On-Site Messaging placements |
| Express Checkout | Install Express Checkout |
| Sign in with Klarna | Configure and install Sign in with Klarna |
| 0% Financing | Enable additional Payment Programs |
| Supplementary data | Send additional purchase data with your transactions |
| Brand manager | Customize how your Brand appears in the Klarna app |
| Search & Compare | Get your products discovered by customers in the Klarna app |
| User manager | Invite users and manage their access |
| Support | Track and manage your support requests |
| Settings | Klarna API keys, client identifiers, webhook notifications, and customer service information |
| Klarna Docs | Opens the Klarna documentation |
User manager is read-only unless Worldpay has turned on user management for you. See Users and access.
Why can't I see an app?
- Payments are handled by Worldpay: Order manager and Settlements don't appear, because you capture, refund, and get paid on Worldpay's platform.
- Agreement: some apps are only available if they're part of the agreement between Worldpay and Klarna.
- Role: your role controls which apps you can use. If you see You need additional access for this page, ask your administrator or Worldpay for access.
- Two-factor authentication: Disputes, User manager, 0% Financing, and Brand manager require two-factor authentication. If an app shows a lock, select Log in or Complete setup to verify.
Terms and conditions
The Klarna Partner Portal terms and conditions are always available from the footer of the portal.
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