API and SDKsSupport
Guide
Refund allocation
Read this article to learn how to correctly allocate refunds when you deliver in multiple shipments.
Post-purchase
Guide
Carrier partner list
Learn which carriers work with us to deliver the goods to your customers.
Post-purchase
Guide
Other actions
Want to know more about additional order actions you can perform in the Merchant portal? Here's a list.
Post-purchase
Guide
How to use Order management on WooCommerce
This article provides guidelines on installing Order management in your WooCommerce store.
WooCommerce
Post-purchase
Guide
Access your orders
Learn about the different ways to access your orders in the Merchant portal.
Post-purchase
Guide
Delivery tracking
Read this article to learn how to offer delivery tracking information to your customers.
Post-purchase
Guide
Dispute handling via email
In order to smoothen the dispute communication, we improved the process of how we request information from you in order to defend your disputes. Since Mid March 2023, you need to defend your disputes by responding to the webform which is linked in the dispute emails that you receive.
Post-purchase
Guide
Before you start with Settlements
After capturing your first order you will be automatically paid out according to the payout schedule and payout defined. Get started here and have everything in place to reconcile your first payment.
Post-purchase
Guide
Managing Klarna orders with Vtex
This section explains how to capture payments, process refunds, cancel transactions, and release uncaptured amounts for Klarna orders through the VTEX back office.
VTEX
Live
Post-purchase
Guide
What is Order management
Read this article for an introduction to Order management, its main features, and its place in the Klarna solution family.
Post-purchase
Guide
Integration options
Now that you're ready to use Order management, learn the different integration options.
Post-purchase
Live
Guide
Dispute returns improvement guide
If you, the Merchant, are looking for ways to improve your dispute handling, quality and customer satisfaction, here are a few easy tips for you, the Merchant, on how to optimize the process to your benefit.
Post-purchase
Guide
Customer evidence gathering
In this article, you'll find a clear guide on what evidence customers need to raise a dispute.
Post-purchase
Guide
Klarna Debit Risk payments
Read this article for an introduction to Klarna Debit Risk and how you can integrate it.
Payments
Post-purchase
Guide
Manage refunds in-store
Learn how to process refunds for in-store purchases.
Live
Post-purchase
In store