API and SDKsSupport
Guide
Customer evidence gathering
In this article, you'll find a clear guide on what evidence customers need to raise a dispute.
Post-purchase
Guide
Manage orders with the API
Here you can find everything you need to integrate Order management using our API.
Post-purchase
Live
Guide
Pay in Full - Non Guaranteed (previously Klarna Debit Risk)
Read this article for an introduction to Non-guaranteed payments and how you can integrate them.
Payments
Post-purchase
Guide
Extended authorization expiration
Support longer fulfillment times with an extended authorisation.
Post-purchase
Guide
Klarna Docs - Dispute management Overview for Klarna Payments v1 and v2
Understand dispute reasons, response timelines and disputes fees.
Post-purchase
Guide
Refund an order
Check out the options you have in the Merchant portal for refunding orders.
Post-purchase
Guide
How to customize settlements reports
The Report Configurator in the Settlements App allows you to customize the CSV and PDF reports to suit you and your accounting system. You can set up individual report configurations per Merchant ID and delivery channel (API, Settlements App, SFTP).
Post-purchase
Guide
How to get settlement reports via SFTP
Learn how to create SFTP credentials and connect to the Klarna SFTP. Once you have set up your credentials, the next settlement CSV reports will be automatically uploaded to your account. Optionally you can use the “Configure Reports” option in the Settlements App to additionally receive PDF reports or customize your CSV reports. Additionally, you can choose to receive the reports of all your merchant IDs (MIDs) in the same SFTP account, by changing the SFTP target directories. Settlement reports are kept in the SFTP account for 90 days. After that period, they are deleted automatically.
Post-purchase
Guide
Additional features
Depending on the market and the details of your Klarna deal, you may be able to add some extra features to your store.
Payments
Media & Marketing
Post-purchase
Guide
Merchant evidence gathering
In this article, you will find a clear guide for evidence gathering process and what evidence you need to provide to defend a dispute.
Post-purchase
Guide
Carrier partner list
Learn which carriers work with us to deliver the goods to your customers.
Post-purchase
Guide
How to use Order management on WooCommerce
This article provides guidelines on installing Order management in your WooCommerce store.
WooCommerce
Post-purchase
Guide
Manage orders in the Merchant portal
Here you'll find an overview of the main actions related to orders that you can perform in the Merchant portal.
Post-purchase
Live
Guide
Capture an order
Capture an order in the Merchant portal with just a few clicks.
Post-purchase
Guide
Klarna Docs - Dispute management Overview for Klarna Payments v3
Understand dispute reasons, response timelines and disputes fees.
Post-purchase