API and SDKs
Guide
Additional features
Depending on the market and the details of your Klarna deal, you may be able to add some extra features to your store.
Payments
Media & Marketing
Post-purchase
Guide
Customer evidence gathering
In this article, you'll find a clear guide on what evidence customers need to raise a dispute.
Post-purchase
Guide
Manage refunds in-store
Learn how to process refunds for in-store purchases.
Live
Post-purchase
In store
Guide
Navigate the orders dashboard
Here you'll find an overview of the Orders dashboard in the Merchant portal.
Post-purchase
Live
Guide
Cancel an order
You can also cancel orders in the Merchant portal. Learn more about it from this guide.
Post-purchase
Guide
Delivery tracking
Read this article to learn how to offer delivery tracking information to your customers.
Post-purchase
Guide
Klarna Docs - Dispute management via Partner Portal for Klarna Payments with Disputes v3
In this article you will find an overview of all features provided in the Merchant Disputes app and how to handle and respond to disputes.
Post-purchase
Guide
Klarna Docs - Dispute management via email for Klarna Payments with Disputes v3
Dispute management via email provides an alternative approach to handling and responding disputes when not using Partner Portal or Dispute API integration.
Post-purchase
Guide
Before you start with Settlements
After capturing your first order you will be automatically paid out according to the payout schedule and payout defined. Get started here and have everything in place to reconcile your first payment.
Post-purchase
Guide
How to get settlement reports via SFTP
Learn how to create SFTP credentials and connect to the Klarna SFTP. Once you have set up your credentials, the next settlement CSV reports will be automatically uploaded to your account. Optionally you can use the “Configure Reports” option in the Settlements App to additionally receive PDF reports or customize your CSV reports. Additionally, you can choose to receive the reports of all your merchant IDs (MIDs) in the same SFTP account, by changing the SFTP target directories. Settlement reports are kept in the SFTP account for 90 days. After that period, they are deleted automatically.
Post-purchase
Guide
Klarna Docs - Disputes API V3 integration
Integrate Klarna’s Dispute API V3 to streamline dispute management, minimize financial impact, and protect customer relationships.
Post-purchase
Guide
Dispute returns improvement guide
If you, the Merchant, are looking for ways to improve your dispute handling, quality and customer satisfaction, here are a few easy tips for you, the Merchant, on how to optimize the process to your benefit.
Post-purchase
Guide
Manage orders with the API
Here you can find everything you need to integrate Order management using our API.
Post-purchase
Live
Guide
Integration options
Now that you're ready to use Order management, learn the different integration options.
Post-purchase
Live
Guide
Other actions
Want to know more about additional order actions you can perform in the Merchant portal? Here's a list.
Post-purchase