Accounts and account selector

Learn how Partner Accounts and Payment Accounts work in the Klarna Partner Portal, and how to switch between them when you integrate directly with Klarna.

4 min read

Everything you do in the Klarna Partner Portal applies to one selected account at a time. The account selector sets that account across all apps, so you always know which business you're working on.

Accounts in the portal

Account	What it is	ID format
Partner Account	Your business with Klarna. Owns one or more Payment Accounts	`krn:partner:global:account:...`
Payment Account	Where payments are processed, typically one per Store, market, or currency. Use its ID when you create a Payment Request	`krn:partner:global:account:...` with its own reference
Klarna Payments Merchant Account	A store set up on Klarna Payments, identified by a Merchant ID	For example, `K123456` or `N123456`

Both Partner Accounts and Payment Accounts can carry a reference, a readable name you or Klarna assigned, shown next to the ID.

Select an account

1.
Select the current account name at the start of the sidebar. Select account opens.
2.
Search by name or ID, or scroll the list. Each Partner Account shows how many Payment Accounts it has.
3.
Choose an account and select Select.

The portal reloads the sidebar and every app for the new account. Keep in mind:

One account at a time: you work in a single account. There is no "all accounts" view.
Partner Accounts are listed, not their Payment Accounts: select the Partner Account to work with all of its Payment Accounts. Klarna Payments Merchant Accounts that don't belong to a Partner Account are listed on their own.
Your choice is remembered: the portal opens the same account the next time you log in on the same browser.
Single account: if you only have access to one account, the selector shows its name and can't be opened.

View account details

Select the account name and reference, or short ID, shown after the app list to open Account details. It lists:

Partner Account reference and Partner Account ID.
Every Payment Account with its reference and Payment Account ID.

Use the copy button next to each value instead of retyping IDs. For a Klarna Payments Merchant Account, the dialog shows the Merchant ID.

Filter by Store inside an app

Some apps let you narrow the selected account further:

Order manager, Settlements, and Disputes have a Stores filter. By default, it includes all Stores of the selected account. Select one or more Stores to narrow the results, or Select all stores to reset.
Settlements also shows a region selector if your Stores are in more than one region.
Settings, Express Checkout, Sign in with Klarna, and 0% Financing follow the account selector and have no separate filter.

If a Store is missing from a filter, check that the right account is selected.

Common scenarios

You land in your account when you log in. Use the Stores filter in apps such as Order manager to focus on a single Payment Account.

Each business has its own Partner Account. Switch between them with the account selector. Apps, data, and settings change with each switch, so check the account name before you capture, refund, or change settings.

Both appear in the account selector. Klarna Payments Merchant Accounts are shown with their Merchant ID. Partner Accounts show their number of Payment Accounts.

Your role doesn't include that app for the selected account. Ask an administrator of the account to update your access. See Users and access.

Users and access

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