Disputes fees
Understand when dispute fees apply, amounts per market, and how to minimize fees.
3 min read
When a customer files a dispute with Klarna, Klarna collects relevant evidence and conducts an initial validation of the claim. If the dispute is deemed valid at this stage, Klarna initiates the dispute process with you. The dispute fee is charged when a dispute is decided against you. The fee currency is determined by the settlement currency configured for your account with Klarna.
| Settlement Currency | Dispute Fee |
|---|---|
| EUR | EUR 15 |
| SEK | SEK 150 |
| NOK | NOK 150 |
| DKK | DKK 150 |
| GBP | GBP 10 |
| PLN | PLN 60 |
| USD | USD 15 |
| CAD | CAD 20 |
| AUD | AUD 25 |
| NZD | NZD 25 |
| CZK | CZK 350 |
| RON | RON 70 |
| CHF | CHF 15 |
| MXN | MXN 125 |
Default dispute fee for unlisted markets
For transactions in any market not listed above, the dispute fee will be SEK 150.
Please note:
- The dispute fee is charged when a dispute is decided against you.
- No dispute fee is charged if the dispute is resolved in your favor.
If you appeal a pre-arbitration decision and the appeal is unsuccessful, an appeal fee equivalent to USD 600 is applied in your settlement currency. The fee is deducted from your settlement or invoiced separately, at Klarna's discretion.
| Settlement Currency | Appeal Fee |
|---|---|
| EUR | EUR 600 |
| SEK | SEK 5,500 |
| NOK | NOK 5,500 |
| DKK | DKK 3,800 |
| GBP | GBP 445 |
| PLN | PLN 2,100 |
| USD | USD 600 |
| AUD | AUD 840 |
| NZD | NZD 1,000 |
| CZK | CZK 12,500 |
| RON | RON 2,600 |
| CHF | CHF 465 |
| MXN | MXN 10,000 |
| CAD | CAD 825 |
| HUF | HUF 180,000 |
Appeal fee conditions
The appeal fee applies only if your appeal is unsuccessful. It is deducted from your settlement or invoiced separately, at Klarna's discretion.
Because a dispute fee applies to every dispute you lose, the most effective way to keep fees low is to prevent disputes from being raised in the first place. See Monitor disputes performance for the dispute ratio threshold and recommended preventive practices, and Dispute evidence guidelines for best practices that reduce the most common dispute reasons.
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