Klarna Partner Portal overview
Find your way around the Klarna Partner Portal when you integrate directly with Klarna: how it's organized, which apps are available, and why some apps may not appear.
4 min read
The Klarna Partner Portal is where you manage your Klarna business: payments, settlements, disputes, conversion features, users, and credentials.
Actions you take in your own system through the Klarna APIs, such as captures and refunds, appear in the Klarna Partner Portal automatically. Actions you take manually in the Klarna Partner Portal aren't sent back to your system.
How the portal is organized
- Account selector: shows the account you're working in. Every app shows data for this account. See Accounts and account selector.
- Portal Home: today's created orders, average order value, and sales volume for the selected account, plus shortcuts to every app.
- Payments: apps for day-to-day payment operations. See Payments.
- Conversion features: apps to set up conversion features. See Conversion features.
- User manager, Support, Settings, and Klarna Docs: separate from the Payments and Conversion features sections. See Users and access and Settings.
- Account details: shows the name and reference of the selected account, or a short ID if it has no reference. Open it to copy your Partner Account and Payment Account IDs.
- Notifications: to-dos such as orders to capture, orders about to expire, and disputes to answer, plus announcements and invitations to new accounts.
- Profile menu: update your name, password, two-factor authentication method, and language, or log out.
- Get support: opens the help panel with articles and a chat.
Apps
| App | What it's for |
|---|---|
| Portal Home | Today's orders, sales volume, and shortcuts to your apps |
| Order manager | Search, capture, refund, and manage your Klarna orders |
| Settlements | Settlement, custom, and balance reports, and Klarna invoices |
| In-store | Create orders for in-store customers and share a payment link or QR code |
| Disputes | Respond to disputes before their deadline |
| Developer logs | Search API logs to troubleshoot your integration |
| Store manager | Manage your Klarna Stores |
| Account information | Your business details, bank details, and agreements |
| Onboarding | Complete the setup needed to start accepting payments |
| Integration guides | Step-by-step guides for your integration |
| Insights | Track your performance and growth |
| Set up conversion features | Install conversion features with a plugin or the Klarna SDK |
| On-site messaging | Install and customize On-Site Messaging placements |
| Express Checkout | Install Express Checkout |
| Sign in with Klarna | Configure and install Sign in with Klarna |
| 0% Financing | Enable additional Payment Programs |
| Supplementary data | Send additional purchase data with your transactions |
| Brand manager | Customize how your Brand appears in the Klarna app |
| Search & Compare | Get your products discovered by customers in the Klarna app |
| User manager | Invite users and manage their access |
| Support | Track and manage your support requests |
| Settings | Klarna API keys, client identifiers, SFTP credentials, webhook notifications, and customer service information |
| Klarna Docs | Opens the Klarna documentation |
The apps from Order manager to Insights sit in the Payments section, and the apps from Set up conversion features to Search & Compare in the Conversion features section.
Why can't I see an app?
- Account type: apps appear or disappear when you switch accounts. Check that the right account is selected.
- Role: your administrator controls which apps you can use. If you see You need additional access for this page, ask your administrator for access.
- Two-factor authentication: Order manager, Settlements, Disputes, User manager, 0% Financing, and Brand manager require two-factor authentication. If an app shows a lock, select Log in or Complete setup to verify.
- Onboarding status: some apps only become available after you complete onboarding.
Terms and conditions
The Klarna Partner Portal terms and conditions are always available from the footer of the portal.
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