Klarna Docs - Dispute Fee for Klarna Payments v4
Dispute fees for Klarna Payments are applied per dispute, with fee tiers based on dispute rate thresholds and charges processed after case closure, regardless of outcome.
Dispute fees documented on this page apply to Klarna Payments Merchants who have a direct agreement with Klarna.
Merchants whose agreements are managed through a Payment Service Provider (PSP) or another third party are not subject to these fees.
For information on any applicable charges, please refer to your payment provider's documentation.
What is the Dispute Fee?
For Klarna Payments, a dispute fee is charged on every initiated dispute case to offset the operational costs involved in the resolution process. The fee applies regardless of the outcome — it is not refunded if the dispute is resolved in Merchant's favour.
Dispute Fee Structure
Klarna applies two tiers of dispute fees to Klarna Payments Merchants:
| Fee Type | Amount | Description |
|---|---|---|
| Standard Dispute Fee | 15 EUR | Applied per initiated dispute case |
| Excessive Dispute Fee | 30 EUR | An additional 15 EUR (total 30 EUR per case) — applies when dispute volume exceeds certain thresholds |
For exact currency and fee amounts by market, see the Dispute Fee per Market table below.
Excessive Dispute Fee Criteria
The excessive dispute fee applies when your dispute rate exceeds 1.5% for three consecutive months, provided you have processed more than 100 orders during that period.
- If your dispute rate falls below 1.5% for three consecutive months, the fee reverts to the standard rate.
- For Merchants with multiple Merchant IDs (MIDs), the dispute rate is calculated individually for each MID — not averaged across all MIDs.
Dispute rate rate = Number of initiated disputes (all types) in a month ÷ Number of captures in the same month.
When Fees Are Charged
For Klarna Payments, the dispute fee is charged on all initiated disputes and is applied upon initiation.
- The fee applies regardless of the dispute outcome
- The fee is not refunded if the dispute is resolved in your favour
- Both standard and excessive fee tiers apply to all dispute types
Dispute Fee per Market
The following rates apply to all Klarna Payments merchants with a direct agreement with Klarna, regardless of payment service provider or integration method:
| Market | Standard Fee | Excessive Fee |
|---|---|---|
| AT, DE, ES, IT, FR, BE, NL, IE, FI, PT, GR, SK | EUR 15 | EUR 30 |
| SE | SEK 150 | SEK 300 |
| NO | NOK 150 | NOK 300 |
| DK | DKK 150 | DKK 300 |
| UK | GBP 10 | GBP 20 |
| PL | ZŁ 60 | ZŁ 120 |
| US | USD 15 | USD 30 |
| CA | CAD 20 | CAD 40 |
| AU | AUD 25 | AUD 50 |
| NZ | NZD 25 | NZD 50 |
| CZ | CZK 350 | CZK 700 |
| RO | RON 70 | RON 140 |
| CH | CHF 15 | CHF 30 |
| MX | MXN 250 | MXN 500 |
| HU | HUF 5,600 | HUF 11,200 |
For transactions in any market not listed above, the dispute fee will be SEK 150 (standard) or SEK 300 (excessive).
How Dispute Fees Are Communicated in the Merchant Dispute App
In order to uphold transparency, Klarna provides clear communication on dispute resolution outcomes, including when a fee has been applied. The following information is displayed on the dispute detail page in the Merchant Portal:
- Closed on — Date and time when the dispute was closed
- Status — Outcome of the dispute
- Reason — Closing reason explaining why the outcome was reached
- Chargeback amount — Amount chargebacked on the order, whether partial or full
- Dispute fee — Displayed for all closed initiated disputes