Other actions
Want to know more about additional order actions you can perform in the Merchant portal? Here's a list.
Besides performing the main actions to manage your orders, the Merchant portal lets you perform other actions to ensure a smooth customer experience and adequate support.
The additional actions you can perform to handle your orders in the Merchant portal are:
- Check order details: Viewing and editing order information like amount, customer addresses, references, and more.
- Update merchant references: Changing the merchant references you added.
- Update customer address: Changing your customer's shipping or billing addresses.
- Resend statement: Resending an invoice to your customer.
- Print packing slip: Downloading the packing slip associated with the captured items of an order.
- Extend order authorization: Extending an order's expiry date and allowing yourself more time to capture and fulfill it.
- Release order authorization: Releasing orders that aren't fully captured and you don't plan to perform more captures on them.
- Extend payment date: Postponing an order's invoice due date and giving your customers more time to pay for their purchase.
- Recreate an expired order: Recreating a canceled, refunded, or expired order as a new one.
The actions in this guide redirect to the Help section of the merchant portal. To access it, you need to log into the Merchant portal.