Other actions
Want to know more about additional order actions you can perform in the Merchant portal? Here's a list.
2 min read
Besides performing the main actions to manage your orders, the Merchant portal lets you perform other actions to ensure a smooth customer experience and adequate support.
The additional actions you can perform to handle your orders in the Merchant portal are:
- Check order details: Viewing and editing order information like amount, customer addresses, references, and more.
- Update merchant references: Changing the merchant references you added.
- Update customer address: Changing your customer's shipping or billing addresses.
- Resend statement: Resending an invoice to your customer.
- Print packing slip: Downloading the packing slip associated with the captured items of an order.
- Extend order authorization: Extending an order's expiry date and allowing yourself more time to capture and fulfill it.
- Release order authorization: Releasing orders that aren't fully captured and you don't plan to perform more captures on them.
- Extend payment date: Postponing an order's invoice due date and giving your customers more time to pay for their purchase.
- Recreate an expired order: Recreating a canceled, refunded, or expired order as a new one.
Links redirect to Merchant Portal help
The actions in this guide redirect to the Help section of the merchant portal. To access it, you need to log into the Merchant portal.